Refund policy

REFUND POLICY

Last updated: February 7, 2026

Thank you for shopping at Mistfall. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

RETURN ELIGIBILITY We accept returns within 8 days of delivery. To be eligible for a return, items must be: • Unworn and unused • In original condition with all tags attached • In original packaging

Items that do not meet these conditions will not be accepted for return.

NON-RETURNABLE ITEMS The following items cannot be returned: • Items marked as final sale • Intimate apparel or swimwear (for hygiene reasons) • Items damaged due to misuse or normal wear

HOW TO INITIATE A RETURN To start a return, please contact us at

livesites@proton.me with your order number and the items you wish to return. We will provide you with return instructions.

RETURN SHIPPING Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please send returns to: Mistfall Returns Department 1020 Greystone Cove Drive Birmingham, AL 35242 United States

RESTOCKING FEE A 15% restocking fee will be deducted from your refund to cover processing and handling costs.

REFUND PROCESSING Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed as follows:

• Refund amount = Purchase price - 15% restocking fee - Original shipping cost (if applicable) • Refunds will be issued to your original payment method within 5-10 business days • You will receive a confirmation email once the refund has been processed

Please note that it may take additional time for your bank or credit card company to post the refund to your account.

EXCHANGES We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

DAMAGED OR DEFECTIVE ITEMS If you receive a damaged or defective item, please contact us immediately at

livesites@proton.me with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. In these cases, the restocking fee will be waived.

LOST OR STOLEN PACKAGES We are not responsible for packages that are marked as delivered by the carrier but reported as lost or stolen. Please contact the shipping carrier directly to file a claim.

livesites@proton.me